Refunds & Exchanges

In the unlikely event that your product arrives and you are not satisfied please email within 7 days of receiving the product. Once the product has been assessed we will refund or provide a replacement within reason.

Please note there are no refunds or replacements on labels.

Should you wish to cancel your order and the parcel has not left Heart to Home Depot then a 10% handling fee will be charged before a refund. Should you wish to cancel your order and it has already left Heart to Homes depot then the customer is responsible for the courier charges from and back to the depot as well as a 10% handling fee. 

Warranties : Neither myself or any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

Your use of any information or materials on this website is entirely at your own risk.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The content of this website including product details and pricing is subject to change without notice.

Sales: I am unable to add a sale discount code after an order has been placed through the website.  Discount will be taken off at checkout only when eligible products are in the cart and after the code has been entered. A discount code must be used for discount to apply.

By purchasing online you are accepting the terms and conditions.